Conversation Analyzer is NewVoiceMedia’s speech analytics solution. Designed to work with Sales or Service Cloud, it transcribes and analyzes your phone calls to uncover hidden insights.
• Quality Management – Instead of pouring through hundreds or thousands of calls, Conversation Analyzer gives your QM team a shortcut for identifying and reviewing calls that may need remediation.
• Compliance – Conversation Analyzer will help you to identify when agents aren’t adhering to your business policies, allowing you to take immediate corrective action.
• Customer Experience – Conversation Analyzer helps you understand how well your agents communicate with customers, enalbing you to uncover areas for improvement.
