Conversation Analyzer

NewVoiceMedia for Salesforce

Conversation Analyzer is NewVoiceMedia’s speech analytics solution. Designed to work with Sales or Service Cloud, it transcribes and analyzes your phone calls to uncover hidden insights.

• Quality Management – Instead of pouring through hundreds or thousands of calls, Conversation Analyzer gives your QM team a shortcut for identifying and reviewing calls that may need remediation.

• Compliance – Conversation Analyzer will help you to identify when agents aren’t adhering to your business policies, allowing you to take immediate corrective action.

• Customer Experience – Conversation Analyzer helps you understand how well your agents communicate with customers, enalbing you to uncover areas for improvement.


  • User Interface
  • User Experience
  • Component Library
  • Styleguide Guidance
  • Interaction Flow
  • Iconography
  • Templates