The Dashboards area of the NewVoiceMedia platform contains interactive displays that provide insights into a NewVoiceMedia platform account’s activity. The dashboards use near real-time APIs to gather data that allows you to monitor and improve your customer service and sales experience.
Dashboards are made up of various components—widgets—that represent past and current activity in your account. The widgets contain different types of information depending on their configuration.
Create a clear, simple graphics giving users ‘at a glance’ views of their call tracking, history and trends.
A much easier informed decision will translate to higher retention and engagement.
Include legends to the graphs.
- User Interface
- User Experience
- Implementation Guidelines
Before and After
Each widget can display different metrics. If you select multiple metrics, all those metrics must be available in the widget for that widget type to be available.
Examples shown below.
Big Number widgets display a single number, time, percentage or fraction depending on the metric you chose.
Trends widgets display a chart that represents queue-related data at 15-minute intervals during a configured timeframe. Trend widgets can be single- or multi-series charts.
List widgets display a list of metrics within a chosen data type. The data appears in a table. Each List widget requires a key metric which is automatically added to the first column of the list; the key metric depends on the selected metrics’ data type. The columns in the table in a List widget can be reordered.
Donut widgets display a single metric in a donut chart. Donut charts are most valuable in displaying how a specific metric is split up.
Gauge widgets display a single metric in a gauge chart along with either a percentage or a fraction. Gauge widgets add a visual element to certain metrics that could otherwise be displayed in Big Number widgets.
Using Dashboards the user can configure various components—widgets—to represent past and current activity in his/her account. The components, or widgets, use near real-time APIs to gather data.
Selecting metrics to display in your widget
When the user first clicks to add a new widget, the METRICS area of Widget Configuration contains collapsed sections, one for each of the data types. These data types contain metrics.
Defining thresholds for your widget
Depending on the metrics the user selects, he/she may be able to configure threshold values in the THRESHOLD area of Widget Configuration.