CAREER HISTORY
Senior Product Designer
Zoom • San Jose, CA (2021-2023)
https://zoom.us/
- Lead the design and technical direction of the Zoom Contact Center (ZCC) design system
- Designed and maintained the ZCC component library, user interface patterns and provided documentation guidelines, in a systematic, detail-oriented way.
- Owned multiple desktop and admin portal designs for a full end-to-end user experience
- Partnered closely with PM’s and engineers to implement pixel perfect designs, based on provided guidelines
- Lead reviews and evaluated designs and project activities for ZCC with development guidelines and standards
- Mentored junior designers and provided guidance
Senior Product Designer
Wells Fargo • San Francisco, CA (2019-2021)
www.wellsfargo.com
- Manage the design, creation, and production of customer experienced solutions for the Commercial Electronic Office (CEO) application
- Established an in-depth information architecture using design principles and best practices
- Collaborated closely in project research and design system updates
Senior UI/UX Designer
Vonage · San Francisco, CA (2019)
www.vonage.com
- Oversaw UI/UX design for the VBC Admin app feature
- Created high fidelity mock-ups and prototypes or highly detailed wireframes for complex web & desktop applications, following Vonage’s brand guidelines
- Supported Vonage’s design language system in collaboration with engineering
- Developed user personas and performing extensive user research
(Joined Vonage’s design team following NewVoiceMedia’s acquisition in 2018)
Lead UI Designer
NewVoiceMedia · San Francisco, CA (2017-2019)
www.newvoicemedia.com
- Led NewVoiceMedia’s visual design, backed by Salesforce.
- Conceived company’s design system of “atomic” elements, components,
layouts, interaction flows, and high-res visual styles.
- Introduced the design process to improve timezone flows between design and development in US and EU.
- Worked hand-in-hand with development team, contributing to front-end code.
Senior UI/UX Designer
NORCAL Mutual Insurance · San Francisco, CA (2011 – 2017)
www.norcalmutual.com
I worked as a leading member of the NORCAL Mutual Creative and Online Services Team by providing innovative and industry-leading strategic direction, guidance and tactical leadership around enhancing the user experience through publication and interactive channels to a national market. Being the primary UX voice, this role was constantly ensuring industry best practices and future trends are being considered and implemented within every NORCAL Mutual publication and interactive channel that provided a significant brand experience for employees, stakeholders, partners or customers.
Duties included:
- Brand development and management, including comprehensive rebranding
effort (logo redesign, typography, color scheme, website redesign and relaunch)
- Led creative strategy and developed UI for company’s first mobile app and the producer/agents desktop portal
- Oversaw usability testing and exercises on publication and UX efforts, including User Acceptance Testing
- Prototyped and validated proposed publication and UX designs
- Created online production guides to train new and existing partners on interface and experience standards, increasing productivity by 173%
UI/ UX Designer
Taptera · San Francisco, CA (2011-2012)
www.taptera.com
Taptera makes enterprise framework accessible by providing secure business apps to employees on the go.
Contracted for developing workflows, interaction design and UI solutions from for responsive applications (desktop & mobile).
Web/ Graphic Designer
Esselte Leitz GmbH · Stuttgart, Germany (2010-2011)
www.esselte.com
Esselte is the leading global office supplies manufacturer with annual sales of approximately $1 billion and subsidiaries in 29 countries, including Pendaflex in the US.
- Specialized in print design of brochures and packaging for newly released products
- Executed web projects from conceptualization to production, including sustaining the company website, creating animated web banners and landing pages
- Communicated directly with clients in 5 languages, spearheading collaborations to create vision and conceive designs
Web/ Graphic Designer
Star Cooperation · Böblingen, Germany (2008 – 2010)
www.star-cooperation.com
Star Cooperation supplies development, engineering and consulting services to support customers throughout the world, focusing on working with the automotive industry.
- Managed the redesign and maintenance of company website
- Developed wireframes & mock-ups, re-designed user interface and associated graphical elements
- Produced outdoor advertising, annual reports and collateral, PowerPoint and PDF presentations from concept to delivery
Web/ Graphic Designer
Suntrek Inc. (now Intrepid Travel) · Santa Rosa, CA (2006 – 2008)
www.intrepidtravel.com
Responsibilities of Art Director, including: brand development, coordination of all print and digital projects, creation of the new corporate website and the yearly travel catalog in various languages.
